Technical Helpline

Our technical helpline is the most used service by our members.

BWF members can access direct technical advice and support across all areas of joinery manufacturing, including:

• U-values and changes to Approved Document L
• Stair design, geometry, load bearing, and fire protection
• Fire Safety and smoke control
• Enhanced security for Approved Document Q and Secured by Design
• Narrow cavity and low sightline glass units and low level glazing (containment)
• The effect of building conditions on material properties
• New requirements for UKCA marking
• Coatings and preservatives
• Product installation recommendations
• Products providing access or meeting special needs, Approved Document M

The BWF have access to a wide range of resources and other experts, should further expert knowledge be required.