02/05/2025
The UK Government is considering some significant amendments to building regulations which will impact BWF Members and the wider woodworking and joinery manufacturing industry. A consultation of ...
New regulations on consumer rights will have an impact on all firms that sell products and services to the homeowner. The new rights and responsibilities come into force in October and include:
– Consumers having a clear right to demand that substandard services are redone or failing that receive a price reduction.
– A 30-day time period to return faulty goods and get a full refund.
– Consumers being entitled to some money back after one failed repair of faulty goods (or one faulty replacement) even if more than 30 days have passed.
At the same time you need to consider the new European Directive on Alternative Dispute Resolution (ADR) that is in the process of being absorbed into UK law and will introduce a requirement around ADR. This is designed to offer a quicker and cheaper alternative to the court system when disputes cannot be resolved between the consumer and the business directly.
Even though it’s not mandatory for businesses or consumers to use it, you will be required to signpost the customer to an approved, independent ADR provider – an ombudsman or similar scheme – so there is the option if both parties wish to pursue it. This will also mean updating your T&Cs and knowing who you will signpost to.
Members of the BWF can contact us for advice on the Consumer Rights Rules and the BWF Template resources are being updated to ensure compliance with the new rules. Members can also access industry-specific legal advice and many free business support services via www.bwf.org.uk
