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Code of Conduct Form

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  • Welcome to BWF Connect, the self-service audit platform for your BWF Code of Conduct business review. Please work your way through the form, ensuring you answer all questions as you would during your in-person BWF Code of Conduct audit.

  • Welcome to BWF Connect

    It is a requirement of BWF Primary Membership that members remain compliant with the BWF Code of Conduct and are periodically re-audited against the standards of the code. This online self-assessment tool has been developed to allow members to meet this requirement in a flexible and convenient way. BWF Connect guides you through the eight core sections of the BWF Code of Conduct, allowing you to evidence your compliance with the standards, or identify areas where the BWF can further support you in maintaining your compliance. Please note, all questions marked with an * are mandatory and you will not be able to progress until you have completed them.

  • Section 1: Business Requirements

    This section of the code will ask you questions relating to your insurances and the cover you hold. Before starting this section, we recommend you review the evidence submission checklist to ensure you have all required documentation available.

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  • If you rent your building, your landlord may provide this as part of your lease.
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  • Asset insurance is also called possessions insurance. The insurance covers the company's assets in the event of fire, theft and natural damage.
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  • Product Liability covers your legal liability for accidental bodily injury or damage caused to the third party or their property arising out of goods sold or supplied in connection with your business.
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  • Cyber liability insurance is an insurance policy that provides businesses with a combination of coverage options to help protect the company from data breaches and other cybersecurity issues.
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  • Section 2: Health & Safety

    Every business, regardless of size, has a responsibility to keep themselves and their employees safe when at work. Complying with the Health and Safety Executive (HSE) legislation is a mandatory requirement for any business operating in the woodworking sector. This assessment will help you to identify the areas where you must be able to demonstrate you are compliant with the Health and Safety at Work Act 1974 (HSWA). Members shall be aware of all health and safety matters which affect their activities and promote understanding of these amongst their employees.

  • In the UK, joinery businesses are legally obligated to conduct a fire risk assessment under the Regulatory Reform (Fire Safety) Order 2005. This assessment must identify potential fire hazards, evaluate the risks to employees and others, and determine necessary preventive and protective measures. The business must document the findings and ensure that the fire risk assessment is regularly reviewed and updated, especially if there are significant changes to the premises or operations. Additionally, the business must develop a fire management plan, which outlines procedures for fire prevention, employee training, emergency evacuation plans, and the maintenance of fire safety equipment. Compliance with these obligations is crucial not only for the safety of employees and visitors but also to avoid legal penalties and liability in the event of a fire incident.
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    Proof includes fire management plan document, or fire risk assessment
  • In the UK, local exhaust ventilation (LEV) is crucial for woodworking companies to control airborne contaminants like wood dust, which can cause serious health issues such as asthma and cancer. Under the Control of Substances Hazardous to Health (COSHH) regulations, woodworking businesses are legally required to assess and manage the risks associated with hazardous dust. LEV systems capture and remove dust at its source, significantly reducing workers' exposure. The Health and Safety Executive (HSE) enforces this requirement, and failure to install effective LEV systems can lead to legal action, fines, and serious health risks for employees. Regular maintenance and monitoring are also essential to ensure the system's effectiveness. LEV systems requiring competent testing at least every 14 months.
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    Proof includes a LEV test report showing a successful test within the last 14 months.
  • A joinery firm in the UK must have health surveillance in place to protect its workers from health risks associated with exposure to wood dust, noise, and hazardous substances like chemicals in glues and finishes. These risks can lead to serious health conditions, such as respiratory issues, skin problems, or hearing loss. The Health and Safety Executive (HSE) requires employers to conduct health surveillance under regulations such as the Control of Substances Hazardous to Health (COSHH) and the Control of Noise at Work Regulations. Legally, firms must identify hazards, assess risks, and implement appropriate measures to monitor and protect workers' health, ensuring that any early signs of illness or disease are detected and managed effectively. Failure to comply can result in legal action, fines, and damage to the firm’s reputation.
  • If you’re the landlord, tenant or managing agent of a commercial property you may be responsible for managing asbestos, unless your contract or lease says otherwise. The person responsible must identify where asbestos is present (you’ll probably need an external accredited surveyor to carry out an asbestos survey), have the materials analysed and keep a record of the findings, carry out a health & safety risk assessment, share that information with anyone who could come into contact with it & keep anything containing asbestos in good repair or have it sealed or removed by a certified contractor.
  • In the UK, a COSHH (Control of Substances Hazardous to Health) risk assessment is legally required for woodworking businesses that handle hazardous substances such as wood dust, adhesives, and varnishes. Wood dust, particularly from hardwoods, is a known respiratory hazard and can cause serious health conditions like asthma and cancer. The COSHH regulations, enforced by the Health and Safety Executive (HSE), mandate that employers assess and control the risks from exposure to hazardous substances. This includes identifying potential hazards, implementing measures to reduce exposure (e.g., proper ventilation, PPE), and regularly reviewing the risk assessment to ensure worker safety. Failure to comply can result in legal penalties and put employee health at risk.
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  • A joinery business must have risk assessments in place for all tasks to fulfil both legal and moral obligations. Legally, the Health and Safety at Work Act 1974 requires employers to ensure the safety of their employees by identifying and mitigating workplace hazards, while specific regulations like COSHH apply to controlling risks from substances like wood dust. Morally, providing a safe working environment shows a duty of care, ensuring employees are protected from preventable injuries or illnesses. Risk assessments help identify potential dangers, implement safety measures, and ensure compliance with the law, reducing the risk of accidents, legal penalties, and promoting a positive safety culture in the workplace.
  • Respiratory Protective Equipment (RPE) is designed to help protect against the inhalation of unhealthy substances at work, such as dusts, fumes and gases. The type of RPE chosen is vital as different types of equipment protect the wearer against different substances. If the substance is wood dust, either a filtering half mask or disposable mask may be appropriate.
  • Tight fitting face pieces need to fit the wearers face to be effective and must not leak. As people are different shapes and sizes it is unlikely that one type of RPE will fit everyone. Therefore ‘Fit Testing’ must be carried out by a trained, qualified, competent person to ensure the wearer is adequately protected. If a worker has facial hair or stubble, then tight-fitting face pieces will leak and allow dirty air to pass through the gaps and into the lungs. Therefore, alternative RPE should be used, such as an air fed mask. A company may be able to have a ‘clean shaven’ policy however some employees could have a beard for religious regions and must not be discriminated against.
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  • As an employer you must identify activities that require the wearing of Personal Protective Equipment (PPE) and then select the right protective equipment for that activity, for the operator and others exposed to the hazard. You must provide the necessary PPE, appropriate training in its use, and correct maintenance and storage facilities, free of charge. The keeping of records for the training and issue of PPE & RPE can be used to record and provide evidence that the business has completed its obligations.
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    Please remove any personal details from any documents supplied.
  • The Control of Noise at Work Regulations 2005 require employers to carry out an assessment of the noise levels in the working area and identify any employees who are likely to be exposed to noise levels high enough to cause hearing damage. The competent person who carries out your assessments will need to understand how noise affects people and how to decide upon the most appropriate control measures. This will be someone who has experience in carrying out assessments and will also require some training. A record should be kept of your assessments, and they should be repeated whenever there is a significant change in the work to which the assessment relates.
  • Although Portable Appliance testing (PAT) is not required by law, the Electricity at Work Regulations 1989 requires an employer to ensure that their portable electrical equipment is maintained in a safe condition if it has potential to cause injury. The person doing testing work needs to competent to do it. In many low-risk environments, a sensible (competent) member of staff can undertake visual inspections if they have enough knowledge and training. However, when undertaking combined inspection and testing, a greater level of knowledge and experience is needed.
  • The main goal of any risk assessment process is to identify the measures that need to be taken to establish a safe system of work and an efficient system of safety management. Any existing hazards and the level of risk should be identified; all efforts should then be made to reduce the risk to as low as possible. If the present method of carrying out the activity is eventually established as the only practicable safe method, then management must fully inform employees of the reasons why the method of work must be adhered to.
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  • The movement of materials within a factory environment involves the use of a wide range of vehicles, many of them creating their own hazards. Delivery vehicles, forklift trucks, factory employees and visitors all require good management while on site and there should be clear and strict rules on the movement of vehicles around the site. If sharing a workplace with other employers, there is also a need to co-ordinate any safety arrangements that may be needed.
  • The requirements for training and standards are outlined in the L117 Approved Code of Practice from the Health & Safety Executive. This should be provided by a member of a voluntary accredited body or someone who is recognised by an awarding organisation. Although this is not mandatory it is recommended as it shows they have agreed to a set of professional training standards. It should provide the basic skills and knowledge required to operate a lifting truck correctly and safely.
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  • Lift trucks are considered a piece of lifting equipment under the Lifting Operations and Lifting Regulations 1998 (LOLER). The truck itself should be thoroughly examined at least every 12 months and inspected at regular intervals. The chains are accessories for lifting and must be thoroughly examined every 6 months. Whoever carries out the thorough examination must be competent to do so. Where the forklift or attachment are used in conjunction with lifting persons the statutory inspection period is every 6 months
  • Holding a CSCS card is not a legislative requirement and it is entirely up to the principal contractor or client whether workers are required to hold a valid card before they are allowed on site. However, most principal contractors and major house builders require workers on their sites to hold a valid CSCS card.
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  • The Construction (Design & Management) Regulations (CDM 2015) are the main set of regulations for managing the health, safety and welfare of construction projects. CDM applies to all building and construction work and includes new build, demolition, refurbishment, extensions, conversions, repair and maintenance.
  • In this circumstance you will have responsibilities as a designer under CDM 2015
  • The Health and Safety Information for Employees Regulations requires employers to either display the HSE-approved law poster or to provide each of their workers with the equivalent leaflet.
  • Under PPER2022 (Personal protective equipment at work regulations) places a duty on every employer in Great Britain to ensure that suitable PPE is provided to ‘employees’ who may be exposed to a risk to their health or safety while at work. An employer must carry out a PPE suitability assessment and provide the PPE free of charge for employees, Limb A (those with a contract of employment) and Limb B (some with a more casual employment relationship who work under a contract for service). PPE should be regarded as the last resort to protect against risks to health and safety, engineering controls and safe system of work should be considered first.
  • The British Woodworking Federation Machine safety cards are available to members and can be downloaded for free from within the members' area of the website. These cards provide important information on various different woodworking machinery and offer best practice advice to avoid any injuries from misuse or negligence. The cards have been produced by one of the largest Woodworking Safety training companies in the UK and should not be amended in any way which could lead to the incorrect information being taken by the user.
  • Under the Health and Safety (Safety Signs and Signals) Regulations 1996, employers are required to use clear signage to highlight risks where there’s a significant hazard that cannot be controlled through other means. This could be warnings for forklifts operating, fire risks, First Aid & Emergency information, PPE or dust hazards. While not all hazards need signs if other controls are sufficient, using signage can help ensure everyone in the shop is aware of potential dangers and understands safety expectations.
  • Storage needs to be considered very carefully and those persons responsible for stacking materials need to be appropriately trained to ensure that the storage arrangements are safe and in accordance with supplier and HSE guidance. Racking needs to be suitable for the materials in question and all those in the workplace must be aware of the safe procedure for retrieving materials. Steps should be taken to provide suitable storage racking and appropriate handling aids as part of a safe system of work. All racking systems should be properly designed, installed and maintained. The maximum safe working load (SWL) and design configuration should be clearly displayed.
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  • Section 3: Employment Practice (Training)

    Poor supervision and inadequate training are the two main causes of accidents in the workplace. The law requires that all employees should receive adequate training including refresher training. It makes good business sense to make sure your employees are working efficiently and safely. Training can be delivered in-house as long as you have someone competent to deliver it - it cannot be just anyone! When it is in relation to machine training, it must cover the machine type and the task they are expected to carry out on the machine. If the operator works on more than one machine, they must have been trained on all types of machines and tasks.

  • According to ACAS, a person legally classed as an employee or worker has the right to a written document summarising the main terms of their employment. Those legally classed as workers do not have the right to written terms if they started the job before 6 April 2020. The legal term for this document is the 'written statement of employment particulars'. It includes information such as pay and working hours. Many people think this document is the 'employment contract', but legally the contract is much broader than the written terms of their employment. Agency workers have the same right to written terms as other workers and employees.
  • The UK minimum wage and living wage were established by the government to ensure that workers receive a fair and adequate income for their labour. The minimum wage, set by the National Minimum Wage Act 1998, ensures that all workers are paid a baseline hourly rate, varying by age and apprenticeship status, to protect against exploitation and poverty. The living wage, calculated independently by the Living Wage Foundation and higher than the statutory minimum, reflects the cost of living and aims to provide workers with enough income to afford a decent standard of living. These measures promote social equity and economic stability by ensuring that work pays sufficiently to meet basic living costs.
  • Members should demonstrate a commitment to the training of new entrants to the industry. This may vary according to the size and nature of the member's operation. Members are expected to have a written policy regarding the training needs of all employees in particular to the HSE training requirements. Note that HSE require all staff to have refresher training at least every 3-5 years, regardless of experience.
  • Induction training should be provided to all new employees and particular attention paid to young persons (under the age of 18 no person shall operate a Woodworking machine unless under close supervision and as part of a recognised training programme.). Induction training will include information specific to the workplace and should include details of your health and safety policy, emergency procedures and first aid provision and any prohibitions. Extra attention should be given to ensuring that young persons fully understand all the training that they are given, and that close supervision is maintained while their competence develops. Section 18 of the BWF Health & Safety manual provides further information on employing young persons.
  • As you answered ‘No’, please find information from the government here on National Minimum Wage Rates https://www.gov.uk/national-minimum-wage-rates

  • Under the Reporting of Injuries, Diseases and Dangerous Occurrences (RIDDOR) Regulations 2013, certain types of incidents are reportable to the Health and Safety Executive or the Local Authority. In the case of woodworking establishments, the enforcing authority is normally the Health and Safety Executive
  • All accidents in the workplace causing injury, however small, must be entered into the accident book and the person in control of the premises notified. The HSE Accident Book (BL 510) was last revised in 2018 and complies with the Data Protection Act 1998 as it is designed to allow for accidents to be recorded, while details of individual(s) can be stored separately in a secure location. This book can be used to record details of work-related injuries for which state benefits could be payable.
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  • Section 4: Technical

    The BWF expects that its Members would be familiar with the up-to-date, relevant British Standards, Building Regulations and industry/trade standards applicable to their field of operations. Members should know how to access standards relevant to their products. The BWF actively encourages Members to seek its advice about any standards, regulations or codes of practice which affect their business activities.

  • Joinery businesses in the UK must comply with building regulations to ensure safety, quality, and legal adherence in their work, particularly when it affects structural integrity, energy efficiency, and fire safety. By adhering to building regulations, joinery businesses safeguard their work's structural integrity, safety, and quality, helping them stay competitive and reputable in the UK construction industry.
  • Conformity marking is critical for the UK construction industry as it supports safe, compliant building practices, helping builders and clients trust the reliability and suitability of the products used. In the UK, many construction products require conformity marking to demonstrate compliance with applicable safety and performance standards. These marks, primarily the UKCA (UK Conformity Assessed) mark and the CE (Conformity Européenne) mark, ensure that products meet regulatory requirements, are safe to use, and are fit for purpose.
  • Manufacturers of construction products which are covered by European standards are legally required to have a FPC system in place by July 2013. The need for FPC comes as a result of the requirement for CE marking, which is needed to satisfy the essential requirements of the Construction Products Directive. Although there are a number of different evaluation systems identified for CE marking, one single requirement is involved for all these systems, namely, a written FPC system. The construction products within the scope of the European standards currently include Windows & External doorsets.
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  • Section 5: Environmental

    Members shall use their best endeavours to minimise and manage waste and avoid pollution by disposing of waste in a controlled and appropriate manner.

  • All manufacturing processes involve production waste to some degree. Manufacturing members shall endeavour to minimise waste by constantly seeking to improve production processes. We would like to see appropriate waste control procedures which avoid pollution of the environment and evidence that controlled disposal of all waste is in place.
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  • UK environmental regulations require businesses to manage and dispose of waste responsibly. Segregating waste helps joinery businesses comply with the law, particularly with the Waste (England and Wales) Regulations 2011 and similar regulations in Scotland and Northern Ireland, which require businesses to separate waste for recycling and recovery. This may be done by a contractor or it may be done at source prior to collection.
  • To comply with UK Environment Agency regulations, a joinery business must segregate treated and non-treated timbers to ensure safe and responsible waste disposal. Treated timber, which often contains chemicals to enhance durability, must be kept separate from non-treated timber because it cannot be recycled in the same way and may require special handling due to potential environmental hazards. Non-treated timber can typically be recycled or repurposed, while treated timber usually requires disposal at a licensed facility to prevent contamination. Proper labelling, containment, and storage of each type are also essential to avoid cross-contamination and to make collection by waste management providers more efficient and compliant with regulatory requirements.
  • Businesses in the UK have responsibilities when it comes to segregating and disposing of business or commercial waste. These include minimising waste at all opportunities, trying to reuse as much as possible, recycling or recovering waste and trying to prevent waste where possible. Procedures and planning must be in place for safe, secure storage and sorting of waste within a business including completing a waste transfer note for each load of waste that leaves the business premises. You will also need to make sure that the business you use to dispose of your waste is registered to do this legally and you have a duty of care if you believe they are discarding of your waste illegally. Waste is declared as "Business waste" if it comes from a commercial activity and will include any waste from construction, demolition, industry or agriculture.
  • The Control of Substances Hazardous to Health (COSHH) states you must store hazardous substances in a manner that minimises any risk and reduces exposure to people on-site and also to protect the environment. These should be stored in a suitable specified storage area but depending on the type of product, this will differ. Refer to the products Safety Data Sheet as there will be variation between the requirements such as location, capacity and maintenance that is required but also things like what ventilation (if any) is necessary to make it safe.
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  • Section 6: Sustainability

    Members will be expected to use their best endeavours to purchase new timber or wood-based products from supply sources which can confirm, by independent certification such as the FSC or PEFC, that such products come from well-managed and sustainable sources. Assessors will seek evidence that organisations are trying to meet the objectives of this clause. In order to comply with the UK Timber Regulation, businesses making purchases as an 'operator' (the first to place timber and timber products on the UK market) are required to have a due diligence system.

  • Keeping invoices from timber purchases is crucial for accurate financial management, tax compliance, and record-keeping. Invoices provide a clear record of business expenses, which can be essential when calculating profits, budgeting, and maintaining cash flow. They are also necessary for accurately reporting input VAT, allowing the business to claim back any VAT paid if registered. Retaining these invoices is vital for meeting HMRC requirements, as tax authorities may request them during audits to verify expense claims and ensure accurate tax filings. Additionally, purchase invoices provide a reference in case of disputes over quality, pricing, or delivery issues with suppliers, protecting the business's interests and helping maintain strong supplier relationships.
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  • In the UK, businesses are generally required to keep invoices and other financial records for at least six years. This period is mandated by HM Revenue and Customs (HMRC) to ensure compliance with tax regulations, allowing sufficient time for any potential audits or inquiries into the business’s finances. For VAT-registered businesses, this six-year retention period also applies to all VAT-related records, including purchase and sales invoices. In some cases, businesses may need to retain records for longer, such as when they involve specific contracts, long-term warranties, or if the business has submitted late tax returns. Maintaining organised records for the full required period helps ensure compliance, supports financial planning, and provides a safeguard in the event of any legal or tax disputes.
  • The Forest Stewardship Council (FSC) is a certification system with over 1000 individual and organisation members from around the world whose main aim is to verify the sustainable sourcing of forest products and ecosystem services. Their objective is to support a common set of responsible forestry standards that support zero deforestation, safeguarding of ancient and endangered forests, fair wage and work environment, biodiversity preservation and community rights, including the rights of indigenous peoples.
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  • The Programme for the Endorsement of Forest Certification (PEFC) , is a leading global alliance of national forest certification systems. They are an international non-profit, non-governmental organisation and they promote sustainable forest management through independent third-party certification.
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  • Section 7: Contractual

    Members will be expected to demonstrate they have good business practices in place which clearly state their terms and conditions, the customer's rights in regard to complaints and to share installation, maintenance and aftercare instructions wherever this is applicable.

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  • Section 8: Customer Service

    It is a requirement of the Code of Conduct that all members shall have a written complaints procedure, written records of complaints, formal records of any subsequent site or product inspections, as well as the steps taken to resolve the matter. Assessors will look for evidence of complaints being dealt with positively and promptly.

  • As a BWF member, we expect our members to have a documented process for dealing with customer complaints. Giving your customers and clients peace of mind that if they were to have any issues or grievances with your business, that it would be dealt with fairly and in an acceptable timescale. On the same side we also have confidence that our member would take any potential issues from a customer and handle it in a professional and compliant manner.
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  • Under the Data Protection Regulations 2018, individuals and organisations that process personal data need to pay a data protection fee to the Information Commissioners Office (ICO), unless they are exempt. Follow the below link to the ICO’s website to complete the assessment to find out if you are required to pay a fee to the ICO.
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  • Thank you for completing your Code of Conduct Assessment

    You have now completed your Code of Conduct questions. This audit assumes that all information provided is accurate at the time of assessment, but it is each member’s responsibility to ensure that they stay compliant with any changes to legislation/regulation.

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