BWF Code of Conduct

The BWF Code of Conduct sets out the principles of good practice for a woodworking or joinery business. It is supported by a Guide to Compliance, which sets out how these principles might be applied practically to your business.

If you meet the standards set by the Code, why not tell your customers?

It will give them extra reassurance that you’re the right business to deal with; professionally-run, knowledgeable and responsible, with good customer service. It will set you apart from your competitors.

If you are compliant with the BWF Code of Conduct, log in to the site as a BWF member and then you will be able to access our Code of Conduct toolkit: www.bwf.org.uk/member/toolkit. Now you can adapt our press release and download our logo, posters, web banner and van decal to use on your vans, in your publicity material, on your letterhead, your website and in your offices.

We are fully committed to helping all new BWF members meet the standards required in the BWF Code of Conduct inspection audit and below we have a selection of guides and policies that you can adapt and adopt to help your business comply.

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Training policy (general)

A sample training policy for a larger company that a BWF member can adapt and adopt

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Training policy for a small company

A sample training policy for a small company that a BWF member can adapt and adopt

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Statement of main terms of employment 2017

Model statement covering employment terms and conditions an employer is legally required to give its employees. Includes general advice on fixed term contracts, zero hour contracts and apprenticeship contracts.

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Guide for quotations

A guide on what to include within quotations that BWF members can use to help them comply with the BWF Code of Conduct

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Sample letter for supplying and installing goods

A sample letter for supplying and installing goods that BWF members can adapt and adopt

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Example terms and conditions of sale (consumer)

An example terms and conditions of sale that BWF members can adapt and adopt

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Complaints procedure and record of complaints

A complaints procedure and record of complaints that BWF members can adapt and adopt