General Business Support

Safe Collection Guide to credit Applications

Our comprehensive guide to benchmark your business, incorporate best practice and gain access to further support, including funding

NEW FOR OCTOBER 2015 – If you enter into a contract with a consumer in the consumer’s home or workplace, you need to be aware that new rules apply which entitle the customer to a cooling-off period, whether or not you were asked to meet them in their home.

The plan spells out BWF’s priorities for 2017/18 and reviews the key achievements of the past 12 months. It shows how we are helping the sector grow the market for wood products, develop a well-equipped workforce, and influence change in the new political environment.

This free-to-members publication provides a brief overview of the EU Timber Regulation, giving information about what joinery manufacturers need to do in order not to break the law.

This briefing offers guidance on what is a warranty which may be requested or offered by manufacturers of products.

This briefing offers guidance on what is a guarantees which may be requested or offered by manufacturers of products.

When operating a business on a limited liability basis, the law states that the company’s directors are protected from liability for that business’s debts should the company go under. This briefing note includes a sample guarantee template.

NEW FOR OCTOBER 2015 – Your responsibilities at the time you sell goods and/or services

NEW FOR OCTOBER 2015 – A sample set of terms and conditions that most businesses would wish to contain in their standard terms and conditions. Containing lots of different options, the document is not suitable to be used as it stands and should adapted according to the needs of the company.

Model complaints procedure to assist members’ in complying with the BWF Code of Conduct requires all members to act fairly and equitably in dealing with their customers.

If you’re a supplier, this briefing tells you what to expect if your customer wants to give you self-billed invoices.’