The British Woodworking Federation Group
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General Business Support

We produce a wide range of publications to support members and the joinery industry. You’ll find a wealth of information, including the BWF Employee Handbook, Machine Safety Cards, Model Company Policies, Contractual and Employment Guidance, and Technical Advice. Here in our General Business Support publications you can find the BWF Guide To Running A Joinery Business.

Most publications can be downloaded free as part of your membership subscription fee; further copies can be ordered direct from us. Members also receive a discount on the publications that are available for purchase.

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Joiner making an arched window
Public Download

BWF/RICS Consumer Mediation Dispute Scheme

BWF has worked with RICS to develop a compliant ADR process to support members. This is designed to offer a quicker and cheaper alternative to the court system when disputes cannot be resolved between the consumer and the business directly.

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Joiner making an arched window
Member Only

Contracts – Sample Terms & Conditions of Sale (Business to Business)

A sample set of terms and conditions that most businesses would wish to contain in their standard terms and conditions. Containing lots of different options, the document is not suitable to be used as it stands and should adapted according to the needs of the company.

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Joiner making an arched window
Public Download

Credit Applications

Safe Collection Guide to credit Applications

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Member Only

BWF Guide to Running a Joinery Business

Our comprehensive guide to benchmark your business, incorporate best practice and gain access to further support, including funding

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Joiner making an arched window
Member Only

Model Notice of Cancellation Clause for use with Consumer Contracts

If you enter into a contract with a consumer in the consumer’s home or workplace, you need to be aware that new rules apply which entitle the customer to a cooling-off period, whether or not you were asked to meet them in their home.

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Public Download

BWF Action Plan for Joinery 2017/18

The plan spells out BWF’s priorities for 2017/18 and reviews the key achievements of the past 12 months. It shows how we are helping the sector grow the market for wood products, develop a well-equipped workforce, and influence change in the new political environment.

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Joiner making an arched window
Member Only

An easy guide to the EU Timber Regulation

This free-to-members publication provides a brief overview of the EU Timber Regulation, giving information about what joinery manufacturers need to do in order not to break the law.

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Member Only

BWF Guide to Consumer Regulations

NEW FOR OCTOBER 2015 – Your responsibilities at the time you sell goods and/or services

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Member Only

Contracts – Sample Terms & Conditions of Sale (consumer)

NEW FOR OCTOBER 2015 – A sample set of terms and conditions that most businesses would wish to contain in their standard terms and conditions. Containing lots of different options, the document is not suitable to be used as it stands and should adapted according to the needs of the company.

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Joiner making an arched window
Member Only

Customer Care – Complaints Procedure Model

Model complaints procedure to assist members’ in complying with the BWF Code of Conduct requires all members to act fairly and equitably in dealing with their customers.

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Taxation – Self-Billing and VAT – Briefing Guide

If you’re a supplier, this briefing tells you what to expect if your customer wants to give you self-billed invoices.’

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Member Only

Contracts – Basic Contract Law – Golden Rules of Contract Management

A brief guide to the do’s and don’ts when entering into contractual arrangements with another party.

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